faq

Frequently Asked Questions (FAQ)

Find answers to common questions about our products, orders, shipping, and more.

To place an order, browse our catalog and select the parts you need by clicking on the ‘Add to Cart’ button. Once you have added all the items to your cart, click on the cart icon at the top right corner of the page and follow the instructions to complete the checkout process. You will need to provide your shipping details and payment information to finalize your purchase.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers. All transactions are secure and encrypted to ensure your information is protected.

Yes, you can change or cancel your order as long as it hasn’t been shipped yet. To modify or cancel your order, please contact our customer support team as soon as possible with your order number and details of the changes you wish to make. Once an order has been shipped, we are unable to make any changes or cancellations.

After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or directly on the courier’s website. If you have any issues with tracking, please contact our customer support team for assistance.

We offer a 30-day return policy on most items. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with further instructions on how to proceed.

To request a refund, please contact our customer support team with your order number and reason for the refund. If your return is approved, we will process your refund within 5-7 business days. The refund will be applied to your original method of payment. Please note that shipping costs are non-refundable.

If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and photos of the damaged or incorrect item. We will arrange for a replacement or a refund, depending on your preference.

You can reach our customer support team through various channels:

  • Phone: Call us during business hours.
  • Email: Send an email and we will respond within 24 hours.

Currently, we offer shipping within Canada and the United States. For international shipping inquiries, please contact our customer support team to discuss potential shipping options and associated costs. We are continually working to expand our shipping capabilities to serve customers worldwide.

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Our Showroom

Unit B,
66 Drumlin Cir,
Vaughan, ON L4K 3E9

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