At AutoPartsDirect.ca, we strive to provide our customers with high-quality auto parts and exceptional service. We understand that sometimes a return or exchange may be necessary. Below, we have outlined our policy for refunds, returns, and exchanges to ensure a smooth and hassle-free experience for you.

1. Returns

• Eligibility: You may return an item within 30 days of receipt if it is unused, in its original packaging, and in the same condition as when you received it. Certain products, such as custom orders or special items, may not be eligible for return.

• Return Process: To initiate a return, please contact our customer service team at info@autopartsdirect.ca to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return in your email. Once you receive the RMA number, carefully package the item and ship it back to us. The cost of return shipping is the customer’s responsibility unless the return is due to our error.

• Inspection and Refund: Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

2. Exchanges

• Eligibility: Exchanges are allowed for items that are defective or incorrect. Please ensure that the item you wish to exchange is in its original condition and packaging.

• Exchange Process: Contact our customer service team at info@autopartsdirect.ca to request an exchange and provide your order number and details about the item you wish to exchange. If the item is eligible for exchange, we will provide instructions on how to proceed.

• Shipping Costs: If the exchange is due to an error on our part, we will cover the shipping costs. If the exchange is due to a change of mind or incorrect order, the customer is responsible for the shipping charges.

3. Refunds

• Processing Time: Refunds are processed once the returned item is inspected and approved. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear on your account.

• Non-Refundable Items: Certain items, such as custom or special orders, may not be eligible for refunds. Please check the product description or contact customer service for more information.

4. Defective or Damaged Items

• Report Issues: If you receive a defective or damaged item, please contact us immediately at info@autopartsdirect.ca. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue, which may include issuing a refund or sending a replacement.

5. Contact Us

For any questions or concerns regarding our Refunds & Returns Policy, please do not hesitate to contact our customer service team at info@autopartsdirect.ca. We are here to assist you and ensure that your experience with AutoPartsDirect.ca is satisfactory.