FAQ

Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the AutoPartsDirect.ca FAQ section! Here you will find answers to the most commonly asked questions about our products, services, and policies. We understand that buying auto parts online can sometimes be overwhelming, so we’ve compiled this comprehensive FAQ to assist you in navigating our site, understanding our processes, and ensuring a smooth shopping experience. Whether you have questions about refunds, delivery, shipping & returns, or payment methods, we’ve got you covered.

PAYMENT INFORMATION

Find out about the payment methods we accept, how to secure your payment information, and our policies on changing payment methods post-order. We hope this FAQ section provides you with all the information you need. Thank you for choosing AutoPartsDirect.ca for your auto parts needs!

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Refund

How do I request a refund?

To request a refund, please contact our customer service team within 30 days of receiving your order. Provide your order number and reason for the refund. Our team will guide you through the process.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned item. You will receive a confirmation email once the refund has been processed.

Delivery

How can I track my delivery?

Once your order has been shipped, you will receive a tracking number via email. Use this number on our carrier’s website to track the status of your delivery in real-time.

What should I do if my delivery is delayed?

If your delivery is delayed, please contact our customer service team. They will provide you with an update on the status of your order and assist you in resolving any issues.

Shipping & Returns

What is your shipping policy?

We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Shipping costs and times vary depending on your location and selected shipping method.

How do I return an item?

To return an item, contact our customer service team to initiate the return process. You will receive a return authorization and instructions on how to ship the item back to us. Returns must be made within 30 days of purchase.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect. In such cases, we will provide a prepaid return shipping label.

Payment

What payment methods do you accept?

We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, and more. All transactions are securely processed.

Can I change my payment method after placing an order?

Unfortunately, once an order has been placed, we cannot change the payment method. If you need to change the payment method, please contact our customer service team to cancel the order and place a new one.

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information. Your data is handled with the highest level of security and confidentiality.